AI-Powered Customer Intelligence

Every call becomes
intelligence

Ocular records, transcribes, and profiles every client call — building rich intelligence profiles so you understand your customers deeply.

AI Transcription Client Profiling Customer Insights
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CL
Cameron Li
cam@ocular.au
Good morning, Cameron
Here's your customer intelligence snapshot
Goals
8
Calls
45m
Talk Time
3
Profiles
1
Insights
🔥
7
Day streak
Intelligence
Calls Analysed
247
↑ 12%
Profiles Built
89
↑ 18%
Insights Found
312
↑ 24%
Leaderboard
1
SJ
Sarah J.
1,240
2
CL
Cameron L.
1,180
3
MR
Mike R.
980
4
AP
Alex P.
870
Recent Calls
David Chen
12:34
2m ago
Lisa Wang
8:21
15m ago
James Miller
1h ago
Emma Thompson
6:45
2h ago

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Make or receive calls directly through Ocular. Every conversation is automatically recorded with crystal-clear audio.

2

Call Summary

After every call, Ocular generates a complete summary — key topics, AI insights, sentiment analysis, and action items in seconds.

3

Customer Profiles

Ocular automatically builds rich customer profiles — extracting preferences, pain points, and personality traits from every interaction.

4

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DC
David Chen
+61 4 1234 5678
Recording · Transcribing
04:32
Call Summary
Complete
David Chen
12:34
Today, 2:15 PM
Key Topics
Budget $1.2M Surry Hills School Proximity 3 Bedroom Negotiation
AI Summary
David is interested in the Surry Hills 3-bed property but price-sensitive around $1.2M. Family needs — school proximity for 2 children — are the primary driver. Vendor is motivated, creating a negotiation window. Recommend presenting comparable sales data to anchor expectations.
Sentiment
78% Positive
David Chen
12 calls · 4 emails · 2 meetings
AI Profile
91
Response
85
Trust
68
Momentum
87
/ 100
Engage Sentiment Response Momentum Trust
Communication History
Call — Property Follow-up
2m ago
Discussed Surry Hills 3-bed, budget negotiation, school proximity needs.
✦ Ocular AI

High buying intent detected — David used 3x more definitive language than previous calls.

Email — Listing Brochure Sent
2d ago
Shared 3 matching properties with floor plans. Opened 4x, forwarded to spouse.
Meeting — Initial Consultation
1w ago
First meeting to understand requirements, family situation, and timeline.
Ask Ocular
What are David Chen's main concerns before making an offer?
Based on 12 calls with David, his primary concerns are:

1. Price sensitivity — He's mentioned budget constraints in 8 of 12 calls, consistently anchoring around $1.2M.

2. School proximity — His wife has raised this in every call since March. Top priority for the family.

3. Move-in timeline — They need to settle before Term 1 next year. This creates urgency you can leverage.
What's the best approach to close?
Ask about any customer or insight...

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0:12
CL
I wanted to follow up on the three-bedroom you inspected last week.
0:28
DC
We liked the layout but we're concerned about the price point.
0:45
CL
The vendor is motivated — within your budget of $1.2M.
AI Suggestions
◆ Expansion Signal
David mentioned "upgrading to a 4-bed" — upsell opportunity.
🔥 Action Required
Contract expires Friday — send renewal proposal today.

AI Transcription & Suggestions

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😊
Positive
😐
Neutral
😟
Concern
↑ Buy Signal ⚡ Urgency ◆ Expansion

Sentiment & Signals

Detect buying signals, urgency cues, and emotional shifts in every conversation automatically.

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Emma Thompson
Wants to schedule viewing for Saturday. Mentioned budget increase to $1.4M.
AI Summary
5m
Michael Park
Requesting contract review call. Urgent — decision by Friday.
AI Summary
22m
Sarah Jenkins
Confirming offer acceptance. Wants to discuss settlement timeline.
1h

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9:41
Recents
Edit
All
Missed
Sarah Patterson ◆ Expansion
Outgoing · mobile
9:12 AM
i
David Chen ◉ Upsell
Incoming · mobile
8:45 AM
i
Emily Foster
Missed · mobile
Yesterday
i
James Liu ◆ Champion
Incoming · mobile
Yesterday
i
Priya Gupta ⚠ Risk
Outgoing · mobile
Yesterday
i
Robert Barnes 🔥 Engage!
Missed · office
Tuesday
i
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Voicemail
9:41
Recents
Sarah Patterson
VP of Operations · Meridian Health
call
message
video
mail
87
/100
Engage82
Sentiment74
Response91
Momentum68
Trust85
🔥 Action Required
Send revised SOW before Friday — board presentation Monday.
◆ Expansion Signal
Mentioned "scaling to 3 more regions" — could 3x deal size.

From noise
to strategy

Every call, email, and message flows through Ocular's intelligence engine — transforming scattered signals into clear, actionable strategy.

Contact Sales

Simple, transparent pricing

Every plan includes full access to Ocular's intelligence engine, AI call analysis, and dedicated support.

Monthly Yearly Save 20%
Starter
$100 / mo
billed annually
  • Up to 5 team members
  • 500 included minutes / mo
  • $0.15 per additional minute
  • Email support

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Perfect for small teams getting started
Enterprise
$500 / mo
billed annually
  • Unlimited team members
  • Unlimited call minutes
  • Everything in Professional
  • Dedicated account manager
  • Custom integrations

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